Full-time
Do you enjoy providing the best customer experience possible and have an inbuilt urge to assist people? If yes, become a member of our #GameChangers at Concentrix, a fun-loving, incredibly diverse family, and use your German communications skills.
Every day will be an adventure as you will be offering valuable and unforgettable experiences to different customers for some of the biggest brands in the world.
Your Responsibilities as a German-speaking Customer Service Advisor
- Handling incoming calls, emails, or live chat sessions.
- Evaluate customers’ needs and be able to work towards their satisfaction.
- Create a customer base with the help of trust-building communication.
- Deliver appropriate information, at the right time using the right tools.
- Achieve goals set for self or a customer service team, such as call-handling quotas.
- Maintained customer interaction records, handled customer accounts, and organized documents.
- Adhere to communication protocols, standards, and strategies.
What you will get
- Comprehensive Relocation Assistance (flights, accommodation, transport services included)
- Open Ended Employment Contract
- Attractive salary offer, with 14 payments made in a year.
- Performance bonus of 10% every month.
- Meal allowance in the form of Up Hellas Mastercard is provided daily.
- The plan offers private medical care as well as dental services.
- Prospects for career development at an international level exist within the framework of the Webhelp International Mobility program.
- An interesting and motivating job.
- Employee activities.
- Access to free fitness facilities, wellness classes, and a rooftop theatre with a view of the Acropolis.
Requirements
- Demonstrated experience in providing customer support or a role involving client service interaction
- Conversational German language skills
- Proficient English language skills
- Ability to anticipate and understand customers, particularly their wants and behaviors
- Excellent verbal-written communication and ability to solve challenges and pay attention to details
- Ability to multitask, set priorities, and work effectively in a busy and target-oriented environment
- Geared with a strong sense of responsibility for achieving your goals and the effect it has on the organization
